Yosemite National Park Yosemite National Park

Customer Support

FAQ Topics

Payment FAQ

  • Payment Options

    The following credit cards are accepted at the Yosemite Online Store:

    • American Express
    • VISA
    • MasterCard
    • Discover

    All transactions at the Yosemite Online Store take place over a secure SSL data encrypted connection noted by the closed padlock in your browser and "green" URL bar when you proceed to checkout.

    Currently Gift Cards are unable to be redeemed during checkout for online store purchases. Apologies.

  • Sales Tax

    Sales tax will be charged based on the sales tax laws in the state to which your purchases are being shipped.

    Tax applies to the total sales amount and applicable shipping and handling fees, less discounts.

  • Discounts & Promo Codes

    If you have an eligible promo/coupon code, you may enter and apply it during checkout underneath the shipping selection. Codes must be entered exactly as they appear and are case sensitive. Any other sales or markdowns will be applied automatically.

    Current promotions can be found on our homepage. Check back often as we expand our online collection & sporatically offer specials (especially around Holidays).

    *Excluded from promotions: Pendleton, Ahwahnee China, Bundles and Gift Cards.

Orders FAQ

  • Order Timeline

    Order Placed > Order Processed > Order shipped:

    Orders are typically processed (picked and packed) within 2-5 business days then shipped out. Please note, processing time is separate from shipping time. See shipping tab for details regarding ship time.

  • Questions or Concerns?

    Customer Support Hours:

    Monday-Friday from 8am to 4pm (PST)

    Closed on Saturday-Sunday and holidays.

Products FAQ

  • Recycling | Zero Waste

    Whenever possible, the Yosemite Online Store strives to reuse packing materials and boxes from our grocery stores or Warehouse. As such, your shipment box may contain logos or markings. Packing peanuts are made from biodegradable static-free organic starch which decompose in water leaving no toxic waste. Together, peanuts and recycled kraft paper eliminate the need for plastic bubble wrap. When packed with plastic, the wrapping or bubbles used are being recycled and were not purchased. These actions move us closer to our Zero Landfill Initiative.

  • Why the new look?

    We've recently launched a new website to better serve you. We're excited to share our new design, including easier navigation, larger product images, a better mobile experience and streamlined checkout. To protect your security, previous account holders will need to create a new account. Welcome to the new Yosemite Online Store!

Shipping FAQ

  • Shipping Fees

    Shipping Rates

    Rates are calculated based on weight and location of destination.

    Express Shipping

    Due to our remote location at Yosemite National Park, we no longer offer Express Shipping

    International Buyers

    Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

    Please check with your country's customs office to determine what these additional costs will be prior to buying.

  • Shipping Methods

    Based on the item(s) in your order and your shipping address, certain shipping methods will be made available to you at checkout. Orders are generally processed & packed within 3-5 business days, then shipped & delivered via UPS.

    UPS Ground | USPS (PO BOX or APO only)

    Residential delivery in 3-7 business days to the contiguous U.S. 7-10 business days to Alaska and Hawaii.

  • When will my order arrive?

    Below is a map of estimated delivery times for UPS Standard Ground shipping. UPS Ground delivers Monday through Friday to most residences and Monday through Friday to businesses. All orders ship directly from Yosemite National Park.

    UPS Ship times map

    Shipping times are estimates. All shipping times are based on business days; Saturdays and Sundays are excluded. Shop Yosemite cannot be held responsible for orders held up in customs.

    *Additional charges may be applied if actual costs exceed the original shipping charge. You will be notified via email prior to charge.

Returns FAQ

  • Refunds & Exchanges

    This return policy is for online purchases only. Please feel free to return any item purchased online, within 30 days, for a prompt refund.

    If you are returning an item for a refund, you will need to include a Merchandise Return Form. Your return will be processed in 3-5 business days from the day that we receive it. When your return is processed, you will receive an email notification. Typically, a refund in the amount of the price of the item(s) returned and applicable sales tax (shipping fees are not refundable) will be credited to the original form of payment.

    If you would like to exchange an item for a different item, you should return the unwanted item(s) using the standard return procedure, receive a refund, and place a new order for the desired replacement item(s). Due to the nature of our business, this is the most efficient means by which an exchange can take place; we cannot otherwise guarantee that your requested replacement item would be in stock by the time we receive your return.

    If you would like to return an item purchased in one of our park stores, please call 209-372-1253.

  • Merchandise Return Form

    Merchandise Return Form

  • Damaged/Defective Items

    If one or more items from your order is damaged or defective, please send an email to ShopYosemite@aramark.com or call 1-209-372-1354 for assistance. Based on the condition of the item(s) in your order, a customer support representative will instruct you on how to proceed with your return.

  • Error in Order Fulfillment

    If you are missing or received one or more items in error, please send an email to ShopYosemite@aramark.com or call 1-209-372-1354 for assistance.

!