Order Placed > Order Processed > Order shipped:

Orders are typically processed (picked and packed) within 2-7 business days then shipped out. Please note, processing time is separate from shipping time. See shipping tab for details regarding ship time. Orders are not processed over the weekend. Choosing an expedited shipping method will not affect where your order is in the queue or the time it takes to process the order.

Office hours are 7:30am to 4:00pm Monday-Friday

We are closed weekends and holidays

Choosing an expedited shipping method will not affect where your order is in the queue or the time it takes to process the order.

 

For faster response please email us

Contact Form

Whenever possible, the Yosemite Online Store strives to reuse packing materials and boxes from our grocery stores or Warehouse. As such, your shipment box may contain logos or markings. Packing peanuts are made from biodegradable static-free organic starch which decompose in water leaving no toxic waste. Together, peanuts and recycled kraft paper eliminate the need for plastic bubble wrap. When packed with plastic, the wrapping or bubbles used are being recycled and were not purchased. These actions move us closer to our Zero Landfill Initiative.

We've recently launched a new website to better serve you. We're excited to share our new design, including easier navigation, larger product images, a better mobile experience and streamlined checkout. To protect your security, previous account holders will need to create a new account. Welcome to the new Yosemite Online Store!

Shipping Policy

Shipping Availability

We can ship to virtually any address worldwide.

• Some products have shipping restrictions.
• Certain items cannot be shipped to international destinations.
• We cannot ship to P.O. Boxes.

Order Processing Time

• Orders are typically processed (picked and packed) within 2–7 business days.
• Processing time is separate from shipping time.
• Orders are not processed on weekends.
• Due to our remote location in Yosemite National Park, processing and shipping times may be longer than average.
• Choosing an expedited shipping method does not move your order ahead in the queue or shorten processing time.

Shipping Methods & Delivery Estimates

Shipping options available at checkout are based on your items and shipping address. Delivery estimates may appear on the shipping quotes page depending on the carrier.

UPS Ground

• Contiguous U.S.: 3–7 business days
• Alaska & Hawaii: 7–10 business days
• Delivery times may be extended due to our remote location.

Express Shipping

Not available.

Due to our remote location at Yosemite National Park, we no longer offer Express or Overnight shipping.

Shipping Rates

• Shipping rates are weight‑based and calculated at checkout.
• Rates vary by destination and package size.

International Shipping

• Import duties, taxes, and customs fees are not included in the item price or shipping cost.
• These charges are the buyer’s responsibility.
• Please check with your country’s customs office for estimated fees before purchasing.
• International shipping options will appear at checkout based on your address and the items in your order.

Additional Notes

• Due to our remote location, both processing and transit times may be longer than typical carrier estimates.
• Orders are shipped via UPS once processing is complete.

Below is a map of estimated delivery times for UPS Standard Ground shipping. UPS Ground delivers Monday through Friday to most residences and Monday through Friday to businesses. All orders ship directly from Yosemite National Park. Choosing an expedited shipping method will not affect where your order is in the queue or the time it takes to process your order.

Shipping times are estimates. All shipping times are based on business days; Saturdays and Sundays are excluded. Shop Yosemite cannot be held responsible for orders held up in customs.

*Additional charges may be applied if actual costs exceed the original shipping charge. You will be notified via email prior to charge.

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund.

Edible items are not eligible for return.

If the return is due to our error (such as receiving an incorrect or defective item), we will cover the return shipping costs.

Refund Timeline

You can expect your refund within up to four weeks from the day you give your package to the return carrier. This estimate includes:

• 5–10 business days for the package to reach us
• 3–5 business days for us to process your return
• 5–10 business days for your bank to complete the refund

Please note: USPS returns typically take about one month to arrive at our location.

How to Return an Item

Please print and include the return form with your package.

If you need us to email you a copy, simply Contact Us with your order number and details about the item you wish to return.

Merchandise Return Form

If one or more items from your order is damaged or defective, please fill out our Contact Form for assistance. Based on the condition of the item(s) in your order, a customer support representative will instruct you on how to proceed with your return., 

If you are missing or received one or more items in error, please fill out our Contact Form